RETURN POLICY:
- 7-day returns or exchange
If you are not entirely satisfied with your purchased items, you could return/exchange them for a refund within 7 days. (from the date you received the package).If the item is delivered damaged, the return/exchange shipping fee will be paid by us; if it is a personal preference, you will be responsible for the shipping fees.
- Submit a return request
You need to submit a return request to customer service via info@jawaherabaya.net . After receiving our confirmation, you’ll get a return address. Please prepare your package with an order number, tracking number & contact info and send it to the correct address, so your refund will be processed correctly and quickly.
- Process your refunds
When your return package has been delivered to our return address, we will check if the package meets our return conditions, if it does, a refund will be transferred to the payment method you used for your original order as soon as possible. Please check your payment account, the refunds will be transferred within 7-10 business days.
PLEASE NOTE:
- The items must be unworn, unwashed, undamaged, unaltered, and in the original packaging with the original product label tags.
- Swimwear, underwear, and custom items are non-refundable.
- We do not accept items that are sent back without submitting a return request.
- The original shipping fee of your order is non-refundable.